Returns & Refunds Policy
Our Products
We do our best to describe our products as accurately as possible, including details like measurements, materials, and colors. However, colors may look slightly different in person due to screen settings and brightness. Because of this, we can’t guarantee that the color you see will match exactly.
Returns
We have a 14-days return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If you are not happy with your item(s) purchased, please contact us at help@mawdeest.co.uk within fourteen days of receiving, with your order number as well as the reason for your return. You must contact us first before sending back to the return address. Please note, any other form of contact to request a return will not be accepted, you must email us to the above email address only.
When sending your parcel, we recommend using a tracked service via Royal Mail with confirmation of delivery. We cannot be held responsible for any lost packages if we do not receive them. As we provide a PO BOX address, we advise using Royal Mail, as other couriers may not recognize our address.
Once we have received your item(s), please allow up to 14 working days for us to process and issue your refund. After the refund is issued, it may take an additional 2–5 working days for the amount to be credited back to your account and appear in your statement.
Please Note:
- Due to hygiene reasons, we do not accept returns or exchanges on Hijabs or Hijab caps.
- Sale or discounted products are strictly non-refundable and non-exchangeable.
Thank you for your understanding and cooperation.
Damages and issues
Please inspect your order upon reception and contact us within 3 days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Order Cancellation
You may request to cancel your order within 24 hours of placing it. However, we cannot guarantee that the cancellation will be possible. This depends on whether your order has already been processed or dispatched by the time we receive and review your email.
Because we prioritize fast and efficient service, orders are often processed quickly. As a result, even if you request a cancellation before receiving a shipment notification, your order may have already been processed and cannot be cancelled.
If we are able to process your cancellation request before your order is processed, we will confirm via email and issue a refund for your purchase.
Refund
Once we’ve received and inspected your return, we will notify you whether your refund has been approved. If approved, the refund will be automatically processed to your original payment method.
Please note that it may take some time for your bank or credit card provider to process and post the refund to your account.